Software - Automate Operational Best Practices and Tasks for SAP Driven Organizations

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Automate Operational Best Practices and Tasks for SAP Driven Organizations

Automate Operational Best Practices and Tasks for SAP Driven Organizations

Tidal Horizon for SAP®

SAP has partnered with Tidal Software for providing task automation in the area of SAP alerting and monitoring support. Horizon focuses on automating operational tasks based on the Run SAP methodology.

From the diagram below, one can see that Horizon automates the steps for proactively preventing alerts from being generated in your SAP environment. If an alert is generated, Horizon automates the steps for preventing the alert from becoming an incident. If the alert is an incident (impacts a service), then Horizon automates the steps for troubleshooting and finding a recommended resolution, so the service can be restored as soon as possible. All with the purpose of freeing highly skilled resources to focus on delivering added functionality and value to the business.

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Key Benefits

Reduces dependence on Basis staff for reacting to alerts, freeing them to focus on adding business value
Automates preventive best practices, so business stakeholders are not impacted by outages
Automates maintenance tasks, freeing experts to focus on added functionality and business requirements
Reduces time spent on incident isolation among SAP landscapes, so that business services can be restored 50-90% faster than before
Captures transient information so that incidents do not have to recur in order to conduct investigative analysis
Provides a graphical workflow editor that facilitates capture and automation of best practices forcustom business driven processes

Key Features

Over 200+ pre-configured workflows for quickly driving support processes within a SAP driven organization
Pre-configured workflows contain best practice support flows for PI, BW, APO and ABAP & Java
Proactively automates the process of using Run SAP best practices for troubleshooting incidents
Ability to capture custom support procedures and standardized repeatable processes
Delivers automated troubleshooting report with specific recommendations for incident resolution
Can be used as a training tool for junior support resources and transfer of Tribal Knowledge
Better equip support resources with Tribal Knowledge for reduced MTTR
Intelligent Notifications with ITIL Service Desk & Management Console integrations
Conducts deep database insight of SQL Server, Oracle, and DB2 on multiple platforms including z/OS